Privacy Policy

Vitanelle Privacy Policy

Effective date: January 1, 2024

Vitanelle., doing business as Vitanelle, ("Vitanelle," "us", "we", or "our") operates the website https://www.vitanelle.eu and affiliated websites and mobile applications ("Websites"), and provides various services to our community members, including providing products that use vibration and massage to help people relieve bodily pain (hereinafter collectively referred to as the "Services").

This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of your data – including your personal information – when you use our Services, and the choices you have associated with that data.

Our Privacy Policy is designed to advise you about how we collect, use, protect, and disclose the information that we collect and/or receive about you. It also explains your privacy rights, and how you can manage the privacy of your Personal Information. Please note that this Privacy Policy does not govern the practices of third parties, including our partners, third party business facilitation partners, and/or advertisers, even when those services are branded as, or provided on behalf of, Vitanelle. Information collected from you by others, such as third party websites that you access through links on the Websites, are governed by those entities' privacy policies.

I. Definitions

Personal Information (also known as "Personal Data"): Personal Information means data about a particular individual or household that identifies, relates to, describes, could be reasonably linked with, or could be used to identify that person or household (or from those and other information either in our possession or likely to come into our possession). It also includes other information that may be associated with your Personal Information, such as your Usage Data (defined below), location, preferences, or interests, if that information can be used to identify you or your household.

Services: Our Services include the website www.vitanelle.eu and mobile applications, operated by Vitanelle and our vibrator massager products that use vibration and massage to help people relieve bodily pain.

Usage Data: Usage Data is data collected automatically either generated by the use of the Websites or from the Websites' infrastructure itself (for example, your IP address or the duration of a page visit).

Cookies: Cookies are small files stored on your device (computer or mobile device).

Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Information.

Data Processors: Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various partners in order to process your data more effectively.

User (or "Data Subject"): Any individual who uses our Services and is the subject of Personal Information collected and/or processed.

II. Information Collection and Use

We use your information to provide the Services that you request and to improve the Services we offer to you. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy and Terms of Service.

Types of Data Collected

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Information. While using our Services, we may ask you to provide us with or otherwise obtain certain personally identifiable information that can be used to contact or identify you ("Personal Information," as defined above). This includes your name, address, email, phone number, payment card information, purchase and service history, gender, and age range.

Usage Data. We may also collect information on how you access and use our Services ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access our Services with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, your mobile device's IP address, your mobile device's operating system, the type of internet browser you use, unique device identifiers, and other diagnostic data.

Generic Information. Generic information is information that does not directly reveal the identity of a Vitanelle customer or visitor to the Websites. This information may include Usage Data and other aggregate usage metrics such as total number of Websites visitors, pages viewed, and usage patterns within the Websites, etc. This may also include information about your device. We may automatically gather some Generic Information from our customers and Websites visitors.

At times and under certain circumstances, the type of Generic Information or Usage Data collected as well as the combination of various types of data may qualify as Personal Information, and will be treated as Personal Information in those cases.

Tracking & Cookies Data. We use cookies and similar tracking technologies to track the activity on our Websites. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Services.

Some of the cookies we use are "strictly necessary" for the functionality of our Websites. Others improve the functionality of our Websites but are not strictly necessary. Some cookies help improve the performance of our Websites (such as by gathering analytic data), while others help provide targeted services to you.

Examples of Cookies and other technologies we may use include:

• Session Cookies. We use Session cookies to operate our Websites. Session cookies are temporary and are automatically deleted once you close your Internet browser.
• Preference Cookies. We use Preference cookies to remember your preferences and various settings.
• Third Party Cookies. Vitanelle permits third-party business facilitation partners, advertisers, and other companies to use cookies or other similar technologies on our Websites, such as Google Analytics and Facebook.
• Pixel tags. Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action.

Your Cookie Choices. You may set your browser to block or otherwise control what cookies your browser or mobile device accepts via your browser or mobile device settings. Please note, however, that limiting or disabling the use of cookies and other technologies may impact or adversely affect your ability to perform certain transactions on, use certain functionalities of, and access certain content on our Website.

III. How We Collect Your Information

Vitanelle collects and obtains your information in a few ways: there is information that you choose to give to us, information we obtain through your use of our Services – including our Websites – and information we obtain from third parties.

Information You Give Us. We collect information that you decide to share with us. We may require you to provide certain information – including Personal Information – in order to use certain parts of our Websites, fulfill your requests, or provide you with certain Services. For instance, we may require you to provide your name, email address, or other contact information when you contact us or create a customer account.

Information We Obtain When You Use Our Services. As noted above, we collect certain information from you through your use of our Services, such as Usage Data. We may also collect information through the use of cookies, pixel tags, or other technologies as described above.

Information We Obtain from Other Sources. We may also obtain limited information about you from our business facilitation partners who help us provide our Services to you. For example:

• Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. For more information on Google's privacy practices, please visit: https://policies.google.com/privacy.
• Facebook Insights. Facebook Insights is a web analytics service offered by Facebook that tracks users' interactions with our Facebook page and posts. You can manage or delete the data Facebook has collected about you through the "Settings" menu of your Facebook account.

IV. Why We Collect, Process, and Use Your Information

Vitanelle collects, processes, and uses your information to provide the Services we make available to you, including for the following reasons:

• To perform a contract with you or provide those Services you have requested.
• Where you have otherwise given us your consent and permission to do so.
• To provide you with news via our newsletter, special offers, marketing or promotional materials, and general information about goods, services, and events we offer. You may opt out at any time by contacting us.
• To facilitate providing our Websites and other Services, including operating, maintaining, and improving our Services; detecting security incidents; detecting, preventing, and addressing technical issues; and protecting against malicious, deceptive, fraudulent, or illegal activity.
• To comply with applicable laws, in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with an applicable legal obligation.

Legal Bases for Processing and Using Your Information (EU data subjects). Vitanelle processes the information of EU Data Subjects for the following reasons:

• Fulfilling a Contractual Obligation: the processing is necessary to perform a contract with you.
• Consent: you have otherwise given us your consent and permission to do so.
• Legal Obligation: to comply with applicable laws or in connection with an applicable legal obligation.
• Legitimate Interest: the collection is in our legitimate interests or those of a third party, and is not outweighed by any applicable rights you may have.

V. How We Disclose or Share Your Information

Vitanelle does not sell your information to any third party. However, Vitanelle may disclose your information in a number of ways in order to provide our Services to you. For instance, we may share your information with our business facilitation partners that help us provide our Website and other Services to you, such as our web hosting and cloud storage providers, and payment processors when you make a purchase.

We may also disclose or share your information for the following purposes:

• To comply with a legal obligation.
• To protect and defend Vitanelle's rights or property.
• To prevent or investigate possible wrongdoing in connection with the Services.
• To protect the personal safety of users of the Services or the public.
• To protect against legal liability.

Vitanelle has not sold Personal Information to third parties in the past 12 months. Please note that a "sale" of Personal Information does not include those instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business.

VI. Retention of Data

Vitanelle will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to provide our Services to you, comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer periods.

For EU Data Subjects, we will retain your information and delete your information (should you request it be deleted) to the extent permitted under applicable laws, including the General Data Protection Regulation (GDPR).

VII. Transfer of Data

Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that your information, including Personal Information, will be transferred to and processed within the EU. Your consent to this Privacy Policy by your continued use of our Websites followed by your submission of such information represents your agreement to that transfer.

VIII. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction, we cannot guarantee its absolute security. By using our Websites and Services, you acknowledge that there are data security and privacy limitations inherent to the use of the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and Vitanelle cannot be guaranteed.

IX. Your Data Protection & Privacy Rights

As an EU data subject under the General Data Protection Regulation (GDPR), you are entitled to the following rights:

• Right to Access / Disclosure: to have access to your Personal Information upon simple request.
• Right to Correction: to correct your Personal Information if you find it is inaccurate, incomplete, or obsolete.
• Right to Deletion / "Right to be Forgotten": to obtain the deletion of your Personal Information in the situations set forth by applicable data protection law.
• Withdrawal of Consent to Processing: you may withdraw your consent to the data processing without affecting the lawfulness of processing, where your Personal Information has been collected and processed based on your consent.
• Right to Object: you may object to the processing of your Personal Information under certain circumstances.
• Right to Restrict Processing: you may request limits to the processing of your data, when allowed by and in circumstances set forth under applicable law.
• Right to Data Portability: to have your Personal Information directly transferred by us to a third-party processor of your choice (where technically feasible).
• Right to Lodge a Complaint: you have the right to complain to a Data Protection Authority ("DPA") about our collection and use of your Personal Information.
• Right to Object to Automated Decision-Making: you have the right to object to automated decision-making that produces a legal effect on you as a data subject.

Please contact us at the information in the "Contact Us" section below in relation to exercising these rights. Note that we may ask you to verify your identity before responding to such requests.

X. Links to Other Sites

Our Websites may contain links to other sites that are not operated by us. Please note that this Privacy Policy does not govern the practices of third parties, including our partners, business facilitation partners, and/or advertisers. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

XI. Children's Privacy

Our Websites are intended for adult audiences and are not meant to address anyone under the age of 18 ("Children"). As such, children under 18 may not use our Website. We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information via our Website, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

XII. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Websites prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

XIII. Submitting a Verifiable Request to Vitanelle

EU data subjects have certain rights to access, correct, delete, or otherwise control the use, collection, and/or disclosure of their information. Vitanelle will respond to an individual's verifiable request to exercise his or her rights under applicable laws.

You may submit a verifiable request via our email address or mailing address listed in the "Contact Us" section below. Vitanelle will ask you to provide information about yourself so that we can verify your identity as part of this process. Once we have your submission, we will compare the information you provided to the information we have about you to verify your identity.

XIV. Contact Us

If you have any questions about this Privacy Policy, our practices, your Personal Information, or your rights and choices under applicable laws, please contact us:

By email: vitanelle.team@gmail.com

By website: https://www.vitanelle.eu

XV. Difficulty Accessing Our Privacy Policy?

Individuals with disabilities who are unable to usefully access our privacy policy online may contact us at the above-listed contact information to inquire how they can obtain a copy of our policy in another, more easily readable format.